Privacy policy
Content table
General principles
Conciergite “the Company” attaches the utmost importance to the confidentiality of the personal information of its customers, employees, partners and other parties concerned, whether current, former or potential (collectively referred to as “You”). With this in mind, the Company undertakes to ensure the accuracy, protection and confidentiality of such data, in compliance with applicable laws.
This Privacy Policy “Policy” details Conciergite’s practices regarding the collection, management, use, retention and sharing of the personal data it holds.
In addition, this Policy specifies how you can ask questions, access your personal information and update it if necessary. We recommend that you read this document carefully and consult it regularly, as changes may be made from time to time.
1. Consent
By submitting your personal information to Conciergite, you consent to its use and disclosure for the provision of its services, the management of its contractual relationships, and the administration of its business, in accordance with the provisions of this Policy and applicable legal requirements. Such consent may also be implied by circumstances.
Before using your personal information for purposes other than those originally approved, Conciergite will seek your explicit consent.
You may withdraw your consent at any time, subject to applicable legal or contractual obligations and reasonable notice. However, in the absence of your consent, Conciergite may not be able to provide or continue to provide you with access to its online concierge services platform.
If you provide Conciergite or its partners with personal information about another person, you certify that you have the required authorization or have obtained their explicit consent for us to collect, use and share this data in accordance with the purposes defined in this Policy.
To withdraw your consent or stop receiving electronic communications from us, please write to us at contact@conciergite.com.
2. Information gathered and objective
Personal information is collected primarily to enable you to access a platform dedicated to the purchase of online concierge services and to ensure the efficient delivery of these services. This data includes, but is not limited to, your name, home address, telephone number, e-mail address and any other information required to optimize our offer. It is also used to manage and administer customer and commercial relations, and to meet applicable regulatory obligations.
Furthermore, you authorize Conciergite to use your personal information to send you newsletters, promotions or any other relevant communication related to our activities.
In addition to the personal data you voluntarily share, Conciergite may also collect non-personal information, such as domain names, IP addresses of visitors to its website, usage statistics (such as the types of browsers or operating systems used) and browsing histories. This information is used exclusively for the operation and promotion of our services and to optimize the management of our website.
Conciergite also respects the provisions of the Canadian Anti-Spam Law (“CASL”).
3. Methods of collecting personal information
Conciergite collects your personal information with your consent and in compliance with applicable laws. Wherever possible, this information is obtained directly from you or, where applicable, from third parties authorized by you to provide us with such information.
In addition, information may be collected using “cookies” or other similar technologies when you browse our website. These tools enable us to collect various types of data, such as the pages you visit, the e-mails you open, and other relevant information to improve your experience and our services.
4. Protection of your personal information
The protection of your personal information is a priority for Conciergite. We implement technical, administrative, contractual and physical security measures to preserve the confidentiality of the data you entrust to us. In addition, our partners who have access to your information are required to use it only in accordance with the principles defined in this Privacy Policy and in compliance with applicable laws.
Conciergite also undertakes to comply with the laws and regulations in force in its field of activity and to make every effort to prevent any negligence, fraud or attempted theft of your personal information.
However, despite the security measures put in place, no data transmission or storage system is totally inviolable. Conciergite cannot guarantee the integrity or absolute security of electronic communications exchanged with you, and you acknowledge that you agree to receive unencrypted messages. Therefore, while we strive to protect your information, we cannot ensure its complete security.
5. Disclosure of personal information
Conciergite may share your personal information with third parties only in the following cases:
- For service provision purposes: Your personal information may be disclosed as part of the services we provide to you, with your explicit consent.
- Legal obligations: If required or authorized by law, in particular to contribute to legal proceedings, to the investigation of unlawful conduct or to assist the competent authorities in the performance of their duties.
- Reorganization or business transactions: In the event of a reorganization, merger with another entity, or partial or total sale of company assets, your personal information may be transferred to the resulting or acquiring entity, provided that it continues to be used in accordance with this Privacy Policy.
When we work with advertisers, your personal information is never shared without your explicit consent. Any data communicated is first anonymized, i.e. stripped of your name and any other element that could identify you. For example, we may inform an advertiser of the number of people who have seen or interacted with its ads, or provide statistics on the installation of applications following the display of an ad, without revealing your personal information.
Conciergite ensures that all disclosures comply with the principles set out in this Policy and applicable laws.
6. Links to other sites and advertising
Our services may include links to third-party websites. While we do our best to associate ourselves only with platforms and services that respect high standards of privacy, we cannot be held responsible for the content published on these external sites or for the privacy practices they employ.
It is important to note that this Privacy Policy applies exclusively to Conciergite and its services. We encourage you to carefully read the privacy policies of other sites you visit through our links to understand how your information is collected and used.
7. Access to your personal information
Conciergite undertakes, subject to certain exceptions, to provide you with information about your personal information, its use and possible transmission to third parties. You also have the right to request the modification or deletion of this information.
How to apply
To access your personal information, please submit a request by e-mail to contact@conciergite.com.
Treatment procedure
- Acknowledgement of receipt: We will confirm receipt of your request by e-mail.
- Identity verification: In order to protect your data, we may ask you to confirm your identity before processing your request.
- Potential costs: Access to your information is generally free of charge. However, if you request a physical copy or specific transmission, reasonable charges may apply. You will be informed of the amount in advance, with the option to withdraw your request if you wish.
- Processing time: We aim to provide you with access to your information within 30 days of receiving your request. If additional time is required, we will inform you by e-mail.
Exceptions
In certain circumstances, it may not be possible for us to provide you with access to all or part of the information requested. This may be due to legal restrictions or other reasons provided by law. In such cases, we will explain why access is restricted and indicate the remedies that may be available.
If you have any questions or require further assistance regarding your personal information, please do not hesitate to contact us.
8. Changes to this Privacy Policy
Conciergite reserves the right to modify or update this Privacy Policy at any time. Changes will be effective upon posting on the Company’s website. A copy of the changes will also be available upon request by sending an e-mail to contact@conciergite.com. We encourage you to consult this Policy regularly to stay informed of any updates, in particular by checking the “Last updated” date indicated at the top of the document.
In connection with these changes, Conciergite will use your personal information only in accordance with the version of the Privacy Policy in effect at the time such information was provided, unless you have explicitly consented to a different use or as otherwise required or permitted by law.
If you have any questions regarding changes to this Policy, please do not hesitate to contact us.
9. Mise à jour des renseignements
If the personal information you have provided should change, please inform us promptly by contacting us at contact@conciergite.com. This will enable us to guarantee the accuracy and relevance of the data we hold about you.
10. Questions or comments
If you have any questions about this Policy, or if you wish to access your personal information or change your consent to its use or disclosure, please contact us at contact@conciergite.com.
If you have any questions about our Privacy Policy, please do not hesitate to contact us.
